September 16, 2016
We're excited to announce our new partnership with TriRig. TriRig's amazing new triathlon bike, the TriRig OMNI, has a build spec that features the all new FLO 60 and FLO 90 Carbon Clinchers. TriRig's venture into manufacturing bikes, and the OEM partnership for FLO, is a first for both of us.
Nick Salazar from TriRig.com gave us a presentation on the bike a short while ago, and we were highly impressed with the bike and how much thought went into its design. The design of the TriRig OMNI has some of the best integrations we've ever seen on a tri bike. It’s refreshing to see so much thought packed into a single bike. The design takes everything into consideration including the the person riding it and working on it.
If you are in the market for a new tri bike we highly recommend taking a look at the TriRig OMNI.
Here's to the new FLO OMNI/FLO partnership.
September 8, 2016
Order 27 will begin Thursday, September 15th at 10:00am PDT. All FLO Wheels will be available during Order 27.
In appreciation for passing 10,000 likes on Facebook, we are going to have a four hour Flash Sale during Order 27. The Flash Sale will run from 10:00am PDT to 2:00pm PDT on September 15, 2016. Full details on the products and discounts are listed below!
Every wheel purchased within the first four hours will also receive a FREE Silca Valve Extender (FLO 60s and 90s), Continental tube (FLO 30s and 45s), or Silca FLO DISC Tool (FLO DISCS). The best way to get ready for Order 27 is to read the "General Information" and FAQ below. We can't thank you enough for your support and patience. If you have any questions about Order 27 please let us know.
Flash Sale Information
Flash Sale Time: Thursday, September 15th, 2016 from 10:00am PDT - 2:00pm PDT
Aluminum + Carbon Wheel Pricing
FLO 60 Front Wheels - Was $449, Now $399 - $50 off per wheel
FLO 60 Rear Wheels - Was $499, Now $449 - $50 off per wheel
FLO 90 Front Wheels - Was $449, Now $399 - $50 off per wheel
FLO 90 Rear Wheels - Was $499, Now $449 - $50 off per wheel
FLO DISC Wheels - Was $649, Now $599 - $50 off per wheel
Carbon Clincher Wheel Pricing
FLO DISC Wheels - Was $949, Now $849 - $100 off per wheel
FLO 30 Wheel Pricing
FLO 30 Front Wheels - Was $224, Now $174 - $50 off per wheel
FLO 30 Rear Wheels - Was $274, Now $224 - $50 off per wheel
General Information- Order 27 begins September 15, 2016 at 10:00am PDT. Access the store here. You will need a store account to checkout. We recommend creating your account here before the order starts to save time.
- Quantities on all wheels are limited.
- On September 15, 2016 the "Store" page will feature a countdown timer one hour prior to the start of Order 27. When it hits 00:00:00:00 refresh your page to begin shopping.
- 800 wheels will be available during Order 27.
- All wheels will be available during Order 27.
- Wheels are scheduled to start shipping on Friday September 16, 2016 and shipping is estimated to be completed by September 30, 2016.
- All sales are on a first-come-first-serve basis. We are working hard to eventually have stock. For more information, please read this blog article.
- Orders tend to sell out quickly. Popular wheels can sell out in less than two minutes. We suggest being online at 9:55am PDT if you are interested in buying wheels. We are not trying to be pushy we just want to be honest.
- Adding a wheel to your shopping cart does not guarantee it is yours. You must check out to confirm your order.
Questions About Order 27
Q1. How and where do I place my order?
A1. The store will open 10:00am PDT on September 15th, 2016. On the morning of the order, the store page will have a count down timer on it. When the count down timer hits 00:00:00:00, refresh your browser to access the store and begin shopping!
Note* You will need to create an account to shop in our online store. To save time during Order 27, we highly recommend creating an account before Order 27 begins. You can create your account here.
Q2. Do we have live up to date inventory on our site?
A2. That’s sort of a yes and no question. When you select the product you will see how many are available under the “Bearings or Bearing/Build” pull down menus (The “Sticker Color” pull down does not show how many wheels are in stock.). If there is one left and you add it to your cart it does not mean you have secured the wheel. You must complete your transaction to confirm the wheel is yours. If someone else has bought the wheel before you've checked out, you will receive an out of stock warning when you hit the confirm order button.
Q3. My page is really slow. What should I do? (We hope this doesn’t happen!)
A3. We have done all we can to beef up the server to prevent issues. That said there are no guarantees. When you add a wheel to your cart it may take a second or two to load. Please do NOT hit the "Add to Cart" button multiple times. If you do, you will add more then one wheel to your shopping cart. If there are any technical difficulties during the sale, please be patient, we will be working to correct them as soon as humanly possible. If your page is slow after hitting the “Confirm Order” button, PLEASE DO NOT REFRESH YOUR BROWSER.
Q4. Will I get a Silca Valve Extender, Continental Tube, or Silca FLO DISC Tool?
A4. A FREE Silca Valve extender will be included with each FLO 60 and 90, a free tube will be given with each FLO 30 and FLO 45, and a free Silca FLO DISC Tool will be given with each FLO DISC.
Q5. When will the wheels ship to me?
A5. Shipping is scheduled to start on Friday, September 16th and is estimated to be completed by Friday, September 30th. If you have questions about the shipping schedule, please let us know.
Q6. Do you still sell wheels with ceramic bearings?
A6. For 2016 we have discontinued our ceramic wheel line. After testing, we did not find there was a performance improvement over our Japanese EZO stainless steel bearings.
Q7. Do you offer Shimano 11 speed freehub bodies?
A7. All of our rear wheels ship with 8/9/10/11 speed compatible freehub bodies. They also ship with a spacer for people running 9/10 speed cassettes.
Q8. What payment methods do you accept?
A8. We accept Visa, MasterCard, American Express, and Discover. We do not accept PayPal.
We hope that this answers your questions about Order 27. Please feel free to contact us if you have any further questions.
Thanks again for your patience and support.
Jon and Chris
September 6, 2016
Jon and I have been growing FLO for more than five years now, and it's time for us to bring on a new team member. We are looking for a Customer Service & Shipping Manager. This unique position will focus on answering incoming customer inquiries, processing orders and managing the fulfillment process, and managing all product warranties. The ideal candidate will have strong writing and communication skills in addition to being extremely organized, detail oriented, and proactive. Candidates should have basic mechanical skills and comfort working with hand tools. Specific wheel maintenance and repair knowledge will be taught during on the job training.
|Image by Sebron Snyder|
Will current FLO customer service change? Can I still talk to Chris or Jon?
Customer service has been a huge part of what we do at FLO Cycling. We also recognize that being able to call a company and get the owner on the phone, is a benefit to many of our customers. Those things won't go away, but as you grow, there comes a point in time where Jon and I can no longer handle everything. The vast majority of customer requests that we get can easily be handled by the right team member. Simply stated, not every question we receive needs to by answered by Jon or I. However, our cell numbers will remain on our Contact page, and if you need us, don't hesitate to call us.
How does this make FLO better?
Jon and I currently spend, hours each day, answering emails, and managing our fulfillment center. The majority of this correspondence isn't problem solving, it's about getting the ball rolling, or handling common customer requests. Hiring the right person to help manage this correspondence, will allow Jon and I to focus on the things that will help FLO continue to improve. Jon and I can better help FLO by spending our time designing new products, conducting research, writing informative articles etc.
How do I apply?
Applying is easy. Simply go to our employment page, fill out the questionnaire, attach a .pdf copy of your resume, and we'll take care of the rest.
If you've got what it takes, we'd love to hear from you, and hope that you'll soon be working with Jon and I at FLO!
Have a great day,